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Governed SaaS Knowledge Base & Release Workflow
Project type
Knowledge Architecture
Date
2024–Present
At AgentSync, I owned customer documentation for a compliance-critical InsurTech platform and built the HubSpot knowledge-base backend around governance, findability, and support needs. I also designed a human-governed release-notes workflow across Windmill, Slack, Atlassian, Google Drive, Claude, Git, and HubSpot, keeping human approval at the publication boundary.
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